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TLC Logo June 2023-Whiteout

Customer Service

How Can We Help?

From our base in the Cotswolds, our dedicated and experienced customer service team are on hand to support you with any queries or questions you might have.

If you have not already done so, we recommend registering your products with us as soon as possible to extend your guarantee.

Register your product
Spares request form
Request a call back
Rooflight Aftercare
Product Guarantee
Returns Process

Rooflight Aftercare

Product Technical Support Specialist, Lynsey Brown, shares her top tips and advice for caring for your rooflight below.

For detailed operations and maintenance information, please download the relevant Operations & Maintenance manual below.

Operations & Maintenance Manual
Steel Rooflights
(Click to Download)
Operations & Maintenance Manual
Aluminium Rooflight
(Click to Download)

Help your rooflight stand the test of time

Your rooflight motor is self-lubricating. By opening your rooflight regularly you help ensure a continued smooth operation. Equally, the seals maintain their flexibility with regular opening. The pressure in the gas struts on a Neo Rooflight is optimised through regular use.

Maintain good drainage

For opening rooflights, regularly clear the channels of leaves and debris to ensure the drainage holes don't become blocked.

Protect your glass

If there are over-hanging trees near your rooflight you may notice a build up of sap on the glass. Hot, soapy water and a non-abrasive cloth will help bring back the sparkle.

Product Guarantee

The length of guarantee is determined by your chosen frame specification and proximity to the coastline.

Upon product registration with us, this guarantee can be extended as set out below, provided that the appropriate products have been installed to suit their location, that these products are regularly maintained, and actions are recorded in accordance with our maintenance instructions. Refer to your Terms & Conditions for further information or contact Customer Services.

Client Terms and Conditions
Business Terms and Conditions
Standard Guarantee
Extended Guarantee*
Mild Steel Frame
12 months
10 years**
Stainless Steel Frame
12 months
10 years**
Aluminium Frame
12 months
10 years**
Mild steel frame pre-treated with a hot zinc spray – Over 5km from the sea
12 months
10 years
Mild steel frame pre-treated with a hot zinc spray – Within 5km from the sea
12 months
5 years
Glazing, silicone and rooflight components
12 months
5 years
Ancillaries (Such as ironmongery, gas struts, motors & controls)
12 months

*Subject to Terms & Conditions

**Subject to installed location and maintenance

Register Your Product

Returns

If for any reason you need to return your rooflights or accessories, we recommend you refer to your terms and conditions for guidance on your specific circumstances.

 

Professional's Terms & Conditions
Client Terms & Conditions

Below is the typical process you can expect for your return or exchange.

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Register Your Product

Our standard terms and conditions of sale provide a warranty of 12 months from date of delivery. We recommend you register your products within this timeframe to extend your warranty, where applicable.

If you have more than one rooflight from The Rooflight Co, please enter all serial numbers below:
?
Serial number label found either:-
  • On the back of the O&M booklet supplied with the rooflight.
  • There is a sticker within the channel of the underside of the casement, visible when the casement is open OR Open the rooflight and the sticker will be located in an area that can't be seen when the rooflight is closed.
  • There is a sticker within the thermoliner channel (Channel on the baseplate), visible when the casement is open OR Open the rooflight and the sticker will be located in an area that can't be seen when the rooflight is closed.
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Spares Request Form

We invite you to complete the fields below and a member of our technical sales team will be in touch.

Upload Image of the part you require (max File Size 2MB)
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Customer Service

Best time to call you back? (Our opening hours are 8:30am -4pm)
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Rooflight Installation Support

If you have more than one rooflight from The Rooflight Co, please enter all serial numbers below:
?
Serial number label found either:-
  • On the back of the O&M booklet supplied with the rooflight.
  • There is a sticker within the channel of the underside of the casement, visible when the casement is open OR Open the rooflight and the sticker will be located in an area that can't be seen when the rooflight is closed.
  • There is a sticker within the thermoliner channel (Channel on the baseplate), visible when the casement is open OR Open the rooflight and the sticker will be located in an area that can't be seen when the rooflight is closed.
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Help With My Order

I agree for my data provided on the form submission to be sent to CD Blinds Ltd and stored by CD Blinds Ltd only for the purposes of consulting on shading solutions.

I agree for CD Blinds Ltd to contact me using the contact information I have provided on the form submission for shading consultation purposes.

I understand that I can easily withdraw consent at any time by contacting CD Blinds Ltd via email to info@cdblinds.co.uk.

CD Blinds Ltd will interact with you under their terms of service.

By using their services, you agree to be bound by the CD Blinds terms of service located here https://www.cdblinds.co.uk/privacy-policy/.

If you have any questions about the terms, please email us at shading@therooflightco.com.

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Request a Quote

We invite you to complete the fields below and a member of our technical sales team will be in touch.

Please select your rooflight solution of interest:
Tell Us More:

Our technical team will be in touch for more information to provide your quote. Alternatively, please share more about your project.

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Get In Touch With The Rooflight Co